Looking for Experian Products and Services?
UK and Ireland
Experian plc is committed to conducting business lawfully and ethically. Every employee has a responsibility to act at all times with honesty and integrity in all business dealings.
The Global Code of Conduct sets expectations for employee conduct and helps us make the right business decisions for clients, shareholders and the global consumers we serve each day.
Download the Code of Conduct here.
Experian has a strong compliance culture, which is at the heart of our strategy for ensuring we comply with the laws that apply to our business and with our Global Code of Conduct. Our leaders set the tone and lead by example. What they say and do are among the most important influences on our employees’ commitment to preventing bribery and corruption.
We believe in transparency and integrity in the global marketplace. We therefore have an Anti-Corruption Framework, which bans improper payments in all our business transactions. Its goal is to ensure that every employee does business ethically and in line with our Global Code of Conduct.
As well as being a key element of our Global Code of Conduct, the framework is central to our Global Anti-Corruption and Global Gifts and Hospitality policies. This is important because gifts, entertainment, hospitality, sponsorship, travel expenses and donations are all risk areas for improper payments.
We also extend this framework to our third party network and business partners, which helps to instil our values in every aspect of our business. We apply due diligence and careful screening to intermediaries such as agents, representatives, resellers and service providers. We also train them in our policies.
All our employees receive mandatory training in preventing and detecting improper payments. Our Finance and Global Sourcing teams have controls and procedures to stop improper payments and to detect them if they do occur. We also use our corporate audit staff to identify and assess potential improper payments. If we identify any concerns through audits, self-assessments or our confidential helpline, we promptly investigate them and take action if needed. Finally, we make sure our due diligence emphasises improper payment risk when we undertake mergers, acquisitions and joint ventures.
If you have questions or comments about Experian’s Global Code of Conduct or our Anti-Corruption Framework, please contact the Global Compliance Team.
Experian's commitment to its Global Information Values is the same wherever it conducts business. However, the actions Experian takes to uphold its values vary to meet diverse cultural expectations and legal requirements in the nations in which it operates.
See our 2021 Annual Report for more information.
At Experian we recognise that our day-to-day operations impact on the environment in a number of ways. It is for this reason that we aim to maintain our strong environmental practices and standards and to improve our performance in all our operations.
Improving our environmental performance is a priority and is managed and communicated at Board level. We aim to minimise the environmental impacts associated with our business activities, with particular concentration on the reduction of our carbon footprint.
We are committed to:
In particular, in order to implement this policy we will:
Click here to download this policy.
At Experian we believe that Diversity, Equity, and Inclusion (DEI) are essential to our purpose of creating a better tomorrow.
We work to create an environment where everyone is treated fairly, with respect, and has equal access to opportunities and resources, regardless of their gender identity and/or expression, sexual orientation, race, ethnicity, culture, religious beliefs, dis(ability), veteran status, parental status, parental leave, thought, or style.
Our inclusive culture is underpinned by The Experian Way, which is our unique and consistent way of working globally. It informs how our people act and behave, which shapes our culture. One of the five key areas of strategic importance is ‘Value each other - We make Experian a great place to work. We treat each other with respect, trust and integrity’.
We recognise that it’s critical that we have a workforce that represents the communities we operate in. We believe that our differences are what make us stronger, and together we welcome people of all backgrounds to bring their whole selves to the Experian team.
We are committed to improving financial health and driving financial inclusion for millions of people around the world, through the products we develop for our clients and consumers. We believe in making positive change in the world and playing an active role in the effort to close the financial wealth gap of marginalised communities.
Below are key aspects of our commitments:
These commitments have been created in line with our existing commitments to the eight International Labour Organisation (ILO) conventions, the Universal Declaration of Human Rights (UDHR), the UN Guiding Principles on Business and Human Rights (UNGP), and the UN Women’s Empowerment Principles (UN WEP).
To learn more about our DEI journey please see our 2022 Diversity, Equity and Inclusion Report.
To download this policy as a PDF, click here.
The Board of Directors is fully committed to achieving a high level of Health and Safety throughout the Experian Group.
To this end, it is our intention that the organisation operates in such a manner so as to achieve the following:
It is our belief that compliance with this policy will positively contribute to the performance of the Group as a whole – by maintaining a low rate of injuries and occupational ill health and reducing unnecessary losses and liabilities.
We will pursue the implementation of the following Health and Safety commitments in order to ensure the continual improvement to Health and Safety and will, as far as is reasonably practicable:
The Policy will be monitored for effectiveness and reviewed regularly. It will also be reviewed following major organisational changes within the Group, major incidents, new legislation and audit recommendations. Any amendments will be brought to the notice of all staff.
Click here to download the full policy.
Experian values its professional relationships with its suppliers and is committed to conducting business with companies that value corporate responsibility and ethical business practices. As a result, Experian anticipates that all suppliers will honor and continue to adhere to Experian's Supplier Code of Conduct set out below.
Suppliers shall conduct their business activities in such a manner to advance social and environmental responsibility and business ethics in compliance with all Applicable Law. In furtherance of the foregoing suppliers shall:
(i) not employ any person under the age of 15 (or 14 where the Applicable Law of the country permits) or under the age for completing compulsory education, or under the minimum age of employment, whichever is greatest;
(ii) not use forced labor or involuntary labor in any form (e.g. bonded, indentured, or involuntary prison labor), nor shall personnel be required to lodge papers or deposits;
(iii) comply with all applicable local environmental, safety and health regulation. Provide a safe and healthy workplace environment, presenting no immediate hazards to staff and take effective steps to prevent potential occupational accidents;
(iv) respect the rights of all personnel to form and join trade union(s) which are free to meet without hindrance and bargain collectively without negative consequences or retaliation;
(v) not discriminate in hiring or employment practices on any grounds (including race, religion, nationality, territorial or social origin, gender, sexual orientation, family responsibilities, marital status, political affiliation, age, pregnancy, disability or any other condition that could give rise to discrimination);
(vi) treat all personnel with dignity and respect and shall not engage in or support the use of corporal punishment, mental or physical, sexual or verbal abuse of personnel;
(vii) comply with collective bargaining agreements (where applicable), industry standards and local laws on maximum working hours, breaks and public holidays and employment rights in the countries of operation;
(viii) comply with all applicable wage and hour laws and regulation (including the minimum wage, or the prevailing industry wage, (whichever is higher)), and provide legally mandated benefits;
(ix) act in such a way to protect and preserve the environment, including complying with all local legislation and industry standards; identifying all the hazardous or toxic waste produced and ensuring the safe disposal of all waste by competent bodies via authorised disposal routes;
(x) shall comply with all Applicable Law on bribery, corruption, and prohibited business practices.
Suppliers will comply with the above standard of conduct (“Supplier Code of Conduct”) and shall implement processes and procedures which demonstrate how they manage compliance with the Supplier Code of Conduct. Suppliers shall maintain all documentation as necessary to demonstrate compliance with the Supplier Code of Conduct, and will provide Experian with access to such documentation upon Experian’s written request (or alternatively provide clear and accurate responses to requests from Experian regarding compliance with the Supplier Code of Conduct, regulatory requirements, and business or employment practices).
See the Supplier Code of Conduct.
Modern Slavery and Human Trafficking policy
Experian plc and its subsidiary companies are committed to protecting our organisation and those people at risk from exposure to slavery or people trafficking in our supply chain, both via directly employed staff and staff working on our behalf via third party vendors.
We are committed to respecting human rights and we do not tolerate any infringement of these rights in our business or our supply chain. Our Global Code of Conduct and related policies align with the United Nations Universal Declaration of Human Rights. Employees are trained to understand and recognise human rights and modern slavery risks, and to report concerns.
We monitor modern slavery risks in our supply chain, conducting risk assessments and further due diligence of suppliers if needed. We are a founding member of the Slave-Free Alliance and we partner with charities, such as Hope for Justice, to use data to contribute to wider efforts to tackle modern slavery and support survivors rebuild their financial lives.
Our Modern Slavery Statement provides further information about our commitment, policies and actions on this topic.
We strive to create a better tomorrow for our employees, our customers, and the communities we serve. Experian is committed to respecting human rights by upholding the United Nations Universal Declaration of Human Rights (UDHR), the United Nations Guiding Principles on Business and Human Rights (UNGP) and the International Labour Standards (ILO) across Experian. We have identified the following salient human rights to be of key importance.
Health and Safety working conditions
At Experian, we have a duty to promote the health, safety, and welfare within our work environment. We are committed to maintaining a safe and healthy place to work through execution of our Global Health and Safety Policy. We continue to embrace flexible ways of working and building a safe, inclusive workplace.
The safety and security of our employees and guests is of extreme importance at Experian and is evident in our policies and training across the company. We expect all employees to be respectful of each other and those with whom we interact. We will not tolerate acts of bullying, harassment, or victimisation. Our culture sets the tone for a safe environment at our business locations, on business trips, work related events, and social engagements with colleagues both within and outside working hours.
Freedom of Association
As a fundamental right to a free society, Experian respects and supports the rights of all employees to freedom of association and complies with all laws and regulations regarding such rights. We support the International Labour Organization (ILO) convention 87 - the Freedom of Association and Protection of the Right to Organise Convention, 1948, and align with it unless it conflicts with legal requirements in the individual countries in which we operate.
Diversity, Equity and Inclusion
A key component to Experian’s core philosophy and purpose is to create a better tomorrow by making positive change in the world. One of the ways we do this is by actively supporting efforts to close the financial wealth gap of under-served communities. We actively support diversity – in thought, style, sexual orientation, gender identity, race, ethnicity, disability, culture, and experience.
Modern Slavery and Forced Labour
We are committed to protecting people at risk from exposure to slavery or people trafficking, both within our organisation or those working on our behalf via third party vendors. If we have suspicions of modern slavery within our operations or in our third-party suppliers there are three immediate priorities: 1. Protect and support at-risk individuals, 2. Report concerns to the authorities, and 3. Capture and protect any evidence for external investigation.
Access to grievance mechanisms
We encourage all employees to raise genuine concerns about the way in which we run our business as soon as possible and without fear of reprisal. We commit to take those concerns seriously and investigate them appropriately. To support employees who may feel uncomfortable in reporting directly to their manager, employees can utilise our Confidential Helpline. The Helpline is administered by an independent third party to ensure upmost confidentiality and is provided in the various languages used in Experian.
Data Protection and Privacy
As a steward of data we collect and use, we have a responsibility to ensure the security, accuracy, privacy and transparency of that data. We continually enhance our security infrastructure, practices, and culture across the business. We are committed to obtaining, processing, and using data compliantly and responsibly. We believe use of data must benefit both businesses and individuals, while meeting regulatory and consumer privacy expectations.
Environment and Carbon Emissions
We carefully consider our environmental impacts, however small, and work across our operations to minimise them. We are committed to becoming carbon neutral in our own operations by 2030 and have a validated Science-Based Target to help us achieve this. We also evaluate risks and opportunities to our business arising from climate change, and work actively to identify, manage and control any material risks; and to develop any opportunities that can help our customers protect the environment and be more resilient.
We recognise that other human rights issues may become relevant to Experian in the future. We review our salient issues on a regular basis to ensure we identify those important to Experian both internally and externally.
To download this policy as a PDF, click here.
Experian is a global business with a presence in 43 countries. We require every Experian business to operate lawfully and responsibly. Every employee has a responsibility to act at all times with honesty and integrity in all business dealings. We do not tolerate tax evasion or assisting any third party to carry out tax evasion.
The two overriding objectives of this Policy are:
The principles that will guide our approach to tax are:
Note: In accordance with paragraph 16(2), Part (2), Schedule 19, UK Finance Act 2016 Experian regards the publication of this Tax Policy as complying with the duty to publish a company tax strategy in the current financial year.
To download a copy of this policy, click here.
Looking for Experian Products and Services?