We’re improving financial health by using our data, products and expertise to help people thrive at every stage of their financial journey

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Our approach

We can add the most value to society by improving financial health for all, and we’ve made this our sustainable business strategic priority. We support this priority by treating all the data we use with care and respect. We aim to inspire and support our people by embracing and developing diverse talent and creating an inclusive working environment that supports high performance. We’re committed to working with integrity, and we strive to do our part to protect the environment.

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How ESG supports our growth

Our strong focus on environmental, social and governance (ESG) opportunities and risks is critical to realising our ambition to improve financial health for all, growing our business and fulfilling our purpose of creating a better tomorrow.

Our sustainable business strategy and our growth strategy are aligned and mutually reinforcing. Our focus on improving financial health supports the long-term revenue growth and success of our business in many ways. Financial inclusion grows our total addressable markets by creating millions of potential new consumers for us and our clients around the world. It helps drive innovation and creates new revenue streams. Being a purpose-driven business helps attract and retain talent and motivate our people. Lastly, it enhances our reputation and strengthens stakeholder relationships.

Our sustainable business strategy  

Improving financial health for all 

Our goal is to help people thrive financially. We help them establish a credit identity and build their credit score, improve their financial literacy and confidence, protect their identity and personal data, and manage their finances and debt. We do this in three key ways: 

Core products 

Social innovation 

Community investment 

These contribute to three of the UN’s Sustainable Development Goals: 

UN Sustainable Development Goal Icon 1, 8 & 9
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Treating data with respect 

We’re entrusted with data on 1.5 billion people and 201 million businesses worldwide. We’ve developed our global data principles to guide how we manage and use data, build products, and conduct our business.  

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Inspiring and supporting our people 

Our people are central to our purpose. Our aim is to be a market-leading destination for talent, underpinned by a high-performing and inclusive culture where our people feel valued and able to do their best work in support of our purpose and our ambitious plans for growth. 

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Working with integrity 

Working with integrity is one of our core values. Our Global Code of Conduct, available in several languages, sets out clear guidance to help everyone at Experian make the right decisions.

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Protecting the environment 

We’re helping to tackle climate change by reducing our impact on the environment. We aim to be carbon-neutral by 2030 and have set science-based targets.  

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Corporate governance

Good corporate governance is key to promoting long-term sustainable success for the benefit of all our stakeholders. It’s at the heart of our business and board decisions and aligns with our culture, values and ethics.

The board, its committees and the directors provide effective leadership to promote long term sustainable success for Experian’s shareholders and help Experian contribute to wider society. The board ensures continued good oversight of strategy, operations and governance, providing challenge, support and guidance to the executive team and the business. It has an important role to ensure we operate at all times in a manner that’s consistent with the highest corporate governance standards.

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