We use your personal information in lots of ways to make our services as effective as possible.
We use your information for the following purposes:
To enable you to access our website and use our services
We will use your information to provide you with the services you have requested e.g. email alerts or invitations to investor meetings.
To provide and improve support
We will use your information to be able to provide and improve the support we provide to you (e.g. when you have questions or when you forget your log-in information).
For the investigation, detection and prevention of crime
We will use your information for the investigation, detection and prevention of crime (other than fraud).
For reporting and analytical purposes
We will use your information for reporting and analytical purposes e.g. to know where our investors may be based in the world and what institution they work at to enable us to improve our services and provide appropriate levels of support to our customers.
To provide alerts
We will use your information to provide alerts to you if you opt-in to them whenever ‘Alerts’ are part of the service we offer to you e.g:
- when Experian plc share price changes or opening or closing price for the day.
- when we send out press releases or RNS results announcements.
- when we invite you to an Investor Relations event.
To maintain our records and other administrative purposes
We will use your information to ensure that we maintain comprehensive and up to date records of the ways we process your personal information and other operational activities and therefore we will use the information you provide for record-keeping, updates and general administrative purposes.
For complaint and dispute resolution purposes
Whilst we will try to make sure that you are happy with the service we provide and do not feel the need to complain, if you do complain to us, we will use the information we have about you to help us manage your complaint and to bring it to a close.
To comply with the law
Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your information to the extent required to enable us to comply with these requirements.
For Investor Relations activity
Like other listed companies, Experian needs to provide information to its shareholders. This includes maintaining contact with institutions and companies interested in investing with Experian, even after an analyst has left that institution. We therefore use information about past meetings between Experian and potential shareholders or current shareholders in order to provide required Investor Relations activities and services in the future.