Inspiring and supporting our people

Our ‘people first’ culture helps us attract, develop and retain the talent we need to achieve our goals.

We engage our people in our strategy and purpose through regular communications, townhalls and interactive sessions with senior leaders.

We gather feedback from colleagues through our annual Great Place To Work survey, Pulse surveys, performance check-ins and listening forums to identify opportunities to improve their experience with us.

Our flexible working models, including hybrid working between home and office, support work–life balance and wellbeing, while strengthening collaboration, innovation and performance.

We strive to create an inclusive workplace and foster a culture of belonging, including through our employee resource groups (ERGs). Find out more about our global inclusion and belonging strategy in our Power of YOU Report.

Our people-first culture, coupled with recognition as one of the World’s Best Workplaces, strengthens our brand among prospective candidates. We expand our reach through digital channels, targeted value propositions and enhanced candidate journeys on our careers site.

We use AI-assisted tools in our hiring processes to improve clarity and inclusivity of job design and requisitions. Skills-based assessments help us match capability to business needs.

We need to retain as well as hire top talent. We support employee development through our career frameworks, leadership programmes and academies – and MyCareer, our AI-powered one-stop-shop platform for careers and development. 

We are rolling out a simplified performance framework that provides more consistent expectations across our regions and links personal goals more clearly to business priorities.

Our AI coach, Nadia, is available to support all colleagues in setting ambitious and measurable goals, building development plans, tracking progress and preparing for performance discussions. 

We offer leadership programmes to equip leaders at all levels of the organisation with the skills and confidence they need to lead their teams.

Programmes combine virtual and in-person practical learning, coaching and development tailored to different career stages.

Our AI coach, Nadia, enhances support by providing leaders with personalised insights, 360-degree feedback and tools to apply their learning.

We’re rolling out a Leading with AI programme that provides leaders with knowledge, confidence and practical ways to use AI to redesign workflows and improve productivity responsibly, helping them lead effectively in an AI‑enabled organisation.

Tools such as MyCareer and our global career frameworks offer leaders better insight into the skills and capability of their teams, enabling targeted development to build capability for the future and support succession planning.

We also invest in future leaders by hiring and developing high-potential talent through early careers programmes.

Our career frameworks clearly and consistently define roles, levels and skills to clarify career pathways and support development, mobility and hiring.

MyCareer, our AI‑powered one-stop-shop platform, provides colleagues with tailored learning, skills assessments and insight into internal career development opportunities aligned with their personal goals. Insights at team and organisation level enable leaders to identify skills gaps and plan how to meet future capability needs.

Building AI fluency is critical to enable our people to use AI confidently, responsibly and effectively – and ensures the AI solutions we provide for clients and consumers are inclusive, transparent and aligned with our values. This is part of our responsible approach to AI.

We offer AI fluency training at all levels through our GenAI Academy and other learning platforms, including targeted training for leaders and colleagues who require deeper AI expertise for their roles.

We’re transforming our human resources (HR) services to provide a simpler and more consistent experience for colleagues globally.

The new cloud-based HR platform we’re working on will automate and speed up processes.

Our MyHR portal has been expanded to offer colleagues in more countries direct access to their data, Experian policies and support.

We’ve also developed global standards for key processes, including onboarding, performance management and promotions.