Inspiring and supporting our people

We have an ambition to be one of the best places to work in the world and we continue to score highly in external recognition this year. We are making progress across the Group through programmes in five strategic focus areas:

1. Creating a culture that puts people first - Create a 'wow' employee experience that sets us apart.

Our business offers an exciting future and our strong purpose – our belief in doing the right thing for our people and the communities we serve – helps us attract people who want to work somewhere they feel they can make a difference.

In our FY23 annual employee survey, over 90% of our people said they value our approach to flexible working, and employee engagement was up four points from the previous year.

We support and encourage expressions of diversity, including thought, style, sexual orientation, gender identity or expression, race, ethnicity, disability, culture and experience. You can find out more about our approach to Diversity, Equity and Inclusion in our 2023 report:

2. Growing world-beating leaders - Grow the next generation of leaders with strong product, technology and customer orientation

We have created a new global standard for leadership across the business, defining the characteristics of great leadership to help develop our leaders across the Group. We have also launched the Leadership Exchange – an online portal with access to on-demand development and support. In the FY23 annual Great Place To Work (GPTW) survey, our leadership-effectiveness score increased two points to 82%. In the February 2023 Pulse survey, this score further increased to 87%, which places us above the World’s Best Workplaces Top 25 benchmark for the first time.


3. Focusing on tech talent - Keep in tune with current and future tech skills, specifically focusing on attracting and retaining product design and product building capabilities.

We have continued to expand our early-in careers programmes to develop young, diverse talent through the organisation. For FY23, we received 949,000 global applications and made 5,575 hires. Our Experian global careers site had 292,000 unique visitors during FY23.

We also have a global talent pool within Experian for critical technology skills, and we have been focusing on creating a world-class digital curriculum for tech talent through partnerships with Pluralsight and DataCamp. We have seen strong uptake rates of these learning resources, and we will continue to develop the offering and extend it to all colleagues.

4. Preparing our organisation for growth - Play a leading role in defining the organisation we need so that we are prepared for global opportunities and growth

We are taking a stronger approach to our workforce planning, so we are clearer on what skills we need, where we need them, how many people we need, and what timeframe we need these skills in. This will enable us to plan a strategy to ‘buy, build, borrow or bot’ the skills required to meet our business objectives.

We also aim to close key skills gaps by further developing our existing employees. Our global frameworks help us identify the skillsets we have in the organisation, to make sure the right people are working on our most critical projects at any given time, as well as providing employees with a way to view and compare potential roles, identify their own skills gaps, and access personalised learning paths.

5. Supporting colleagues with their career development - Enable everyone in Experian to develop and progress their careers

Our focus on improving employability is already bringing positive results. In FY23, 27.7% of our people moved jobs within Experian, up from 18.9% last year, and we aim grow this further.

In this year’s GPTW survey, 74% of participating employees agreed with the statement that ‘I am offered training or development to further myself professionally’ – up six points from the previous year overall, and for tech talent specifically this score increased by nine points to 73%.