Costa Mesa, Calif., June 25, 2013 – Experian Consumer Services was recognized as the winner of the “Best in Class Call Center” category at the industry-leading Call Center Excellence Awards at the recent Call Center Week’s Awards Luncheon. The winners were announced by Cu stumerManagementIQ.com, a division of the International Quality & Productivity Center (IQPC), in front of 1,200 customer service executives at the 14th Annual Call Center Week, the largest, most comprehensive call center event in the world.
“We would like to thank the International Quality & Productivity Center for this award and recognition of our team’s commitment to providing the best possible service to our customers,” said Doug Sash, senior vice president of customer engagement for Experian Consumer Services. “Our customer care representatives use their knowledge and skills to create an exceptional and valuable experience for each member who calls.”
The Experian Consumer Services call center is comprised of hundreds of employees who deliver a personalized experience assisting customers with credit- and identity theft-related issues. The center is built on the philosophy of E3: Exceptional Experiences Every time, which allows the team to retain internal and external customers, attract large partners and drive continuous improvement at every touch-point.
ConsumerInfo.com, Inc., an Experian company also known as Experian Consumer Services, provides credit monitoring and other offerings, such as identity protection, to millions of consumers via the Internet. The organization enables consumers to monitor their credit report online, check their credit score and protect against identity theft. Its products include freecreditscore.com, CreditReport.com™, ProtectMyID® and SafetyWeb.comSM. Experian Consumer Services has established integrated, co-branded partnerships with leading online financial destinations that provide consumers with a broad range of comprehensive online financial products and information essential to managing one’s financial life. For more information, visit www.experianplc.com.
Experian® is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2013, was US$4.7 billion. Experian employs approximately 17,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
For more information, visit www.experianplc.com
Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.
Call Center Week is the world’s largest gathering of high-level call center professionals. Keynote speakers included Maxine Clark, Chief Executive Bear, Build-a-Bear Workshop; Kevin Wilde, CLO of General Mills; Steve Riddell, COO of Blinds.com; Phyllis James, Chief Diversity Officer of MGM Resorts; and Lisa Church, CCO of 1st Advantage Credit Union. It was held at Caesars Palace in Las Vegas, Nev., from June 10–14.
To inquire about future sponsorship opportunities with Call Center Week, please visit www.CallCenterWeek.com or call 1 800 882 8684.
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