New Study by Experian Marketing Services Projects 2012 Holiday Shopping Trends

New study by Experian Marketing Services projects 2012 holiday shopping trends
Experian Marketing Services helps marketers understand and anticipate consumer shopping habits during pivotal holiday season

New York, N.Y., Nov. 14, 2012Experian Marketing Services projects a positive outlook for the 2012 holiday season, based on data from client polling and Experian-owned index sources. Specifically, two-thirds of all marketers surveyed are anticipating 2012 sales to be higher or much higher than in 2011.

The importance of online shopping is now at a premium for marketers, as 2011 marked the first time Cyber Monday surpassed Black Friday as the biggest online shopping day of the year —  surging from 138 million visits to 177 million visits to Experian Marketing Services’ Retail 500 Index, a custom category of 500 leading retail Websites. Experian Hitwise data also showed significant growth in visits to retail sites on the day after Christmas as consumers took advantage of post holiday discounts and offers.

The top digital tactics marketers plan to employ this holiday season to engage consumers include email marketing, “text to join” programs, loyalty programs, retail address captures, and engaging customers in store with live Twitter and Facebook feeds. Another critical development this year will be the use of Pinterest in driving traffic to shopping sites. This year, 71 percent of marketers say they will invest in their Pinterest boards for the holiday season, compared with 30.2 percent who used them in 2011.

This year marketers can expect to see firsthand the evolution of mobile devices into interactive marketing tools that will have a tremendous impact on the 2012 holiday season as retailers utilize flash sale deals and establish online communities. Mobile-optimized Websites are expected to become far more popular as a marketing tool this year. See comparative results below:

Mobile device

Invested in 2011

Will invest in 2012

Mobile-optimized Website



Mobile advertising



Mobile/Tablet app



“Marketers’ outlook for the 2012 holiday season is positive, according to our study,” said Bill Tancer, head of global research at Experian Marketing Services. “To maximize their interaction with eager holiday shoppers, marketers will need to focus on providing a personalized and dynamic customer experience to remain relevant. Implementing loyalty programs and in-store experiences through social media and email will yield additional possibilities for marketers to engage with consumers this season.”

The full Holiday Marketer Report is available for free download at the Experian Marketing Services Website, and marketers also can listen to a prerecorded 30-minute Holiday Marketing Webinar. Additional holiday marketing content can be found on the company’s Marketing Forward blog, which serves as the destination for a wide array of direct-marketing insight, consumer trends and marketing strategies from Experian Marketing Services.

Jennifer Marshall
Experian Marketing Services
Public Relations
1 224 698 8798

About Experian Marketing Services
Experian Marketing Services delivers best-in-breed customer data and insight, digital-marketing technologies and data management services into multiple regions around the globe. By helping marketers more effectively target and engage their best customers with meaningful communications across both traditional and digital media, Experian Marketing Services enables organizations to encourage brand advocacy while creating measurable return on marketing investment. For more information, please visit Follow us on Twitter: @ExperianMkt

About Experian
Experian® is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

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