18 July 2012, Nottingham, UK – Experian®, the global information services company, today announced the launch of Experian Interact Collect, an online collections portal providing creditors with a quick, secure and easy way of interacting with customers in arrears.
Interact Collect, which uses technology developed by Intelligent Environments, is the latest addition to Experian’s innovative suite of collections tools. It gives banks, retailers and other providers the ability to provide their customers with the tools to manage their arrears, securely make payments, set up direct debits and create payment plans through internet enabled devices, including mobile phones, around the clock.
Simon Waller, Head of Customer Management and Collections, at Experian UK&I comments: “The addition of Interact Collect to our collections portfolio will enable organisations to offer a more viable and convenient service to debtors they are collecting from. By providing customers with the flexibility to manage their arrears in the same way that they bank, online collections services are bringing convenience to customers.”
Colin Sullivan, head of sales at Intelligent Environments, commented: “Experian is a leader in the collections space and we are delighted to partner with them to bring simpler and more innovative debt repayment methods to the market. Self-service financial management is becoming increasingly popular with more than half (54%) of UK internet users now registered for online banking  . By increasing the number of channels through which people can resolve and pay their debts, the returns on collections should rise too.”
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
For more information, visit http://www.experianplc.com .
 Office of National Statistics