Experian to provide Welsh Water with enhanced debt management tool
Welsh Water to benefit from latest version of Tallyman software
Nottingham, UK, 13 December 2011 – Experian, the global information services company, today announced it has signed a deal with Welsh Water to implement the latest version of its Tallyman software, helping the organisation streamline its collections process.
Welsh Water is the sixth largest of the 23 regulated water companies in England and Wales, with 1.2 million household customers and over 110,000 business customers. The company has been using Experian tools and services for over a decade and this latest deal will see it implement Tallyman V3, the latest version of the sophisticated debt management software system.
Tallyman allows businesses to automate many of their standard collections processes resulting in more effective collections activity and lower costs. The latest version of Tallyman will provide Welsh Water with upgraded features such as access to multiple communication channels (including SMS, e-mail, letter, fax, web), call guidance, and debt collection agency management suite. The software also offers real-time evaluation and segmentation of cases, meaning Welsh Water can ensure all accounts are accurate and up to date.
Huw Parry of Welsh Water comments: “We have worked with Experian for a number of years and have been impressed with how its analytical tools have helped increase the productivity and capacity of our collections team. The implementation of this new product should provide Welsh Water with the tools to service its customers in the most efficient way possible and, being significantly more user configurable, it will give us more flexibility to change and adapt our processes quickly in response to a challenging collections environment.”
Simon Waller, Head of Collections for Experian, comments: “In the current economic climate with increasing levels of delinquency, detecting and minimising risk and subsequently recovering debt is now a strategic boardroom issue. Welsh Water already has a robust collections strategy in place and the advanced functionality of Tallyman V3 will offer the organisation far more control over its strategy, with the minimum of manual intervention.”
Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2011 was US$4.2 billion. Experian employs approximately 15,000 people in 41 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
For more information, visit http://www.experianplc.com