Oregon Public Employees Retirement System Integrates Experian QAS to Improve Customer Service and Benefit Processing

Oregon Public Employees Retirement System Integrates Experian QAS to Improve Customer Service and Benefit Processing

Address verification to provide better data as a key part of statewide modernization efforts

Boston, Mass., Dec. 17, 2008 — Experian® QAS®, a leading provider of customer data quality software and services, today announced that the Oregon Public Employees Retirement System (PERS) finished integrating QAS Pro Web address verification functionality with its new proprietary Web-based system. This marks a major milestone in the state’s migration away from a legacy mainframe pension administration platform to a more modern application. The statewide system’s goal is to use accurate address data to improve overall customer support and benefit processing with the hope of promoting employee confidence regardless of the state of the economy.

The Oregon PERS administers the retirement, disability and death benefits for employees of the state, counties, school districts, cities and local government units. It provides services to approximately 320,000 active and inactive members. Most of the data the agency uses to administer benefits comes from about 870 employers that contribute to funds for employees in Oregon. In the coming year, all of these contributing employers will report data into a new system, providing much-needed automation for PERS but also potentially allowing incomplete or inaccurate contact data to enter processes. Oregon PERS placed Experian QAS software on the front end of its data management system to manage data inaccuracies in real time to prevent delays in customer correspondence.  

When the Oregon PERS goes live statewide next year, QAS Pro Web will be used primarily in the Customer Service and the Benefit Processing divisions responsible for benefit estimations and allocation of benefit checks to members.

QAS Batch will be used on the back end to bring the agency’s existing database up-to-date and to reduce the organization’s postage costs by cleaning all address data before mass mailings of member correspondence and statements.

“With the declining economy, state retirement organizations need to find a way to cut costs while improving member trust through strong customer service,” said Joel Curry, chief operations officer, Experian QAS. “Point-of-entry data quality provides a way for state organizations to achieve all of these goals. Oregon PERS is a part of the growing trend we are seeing with statewide system rollouts of our data quality software and services.”

About Experian QAS
Experian QAS is an address data quality software pioneer. The company’s products capture, validate, cleanse, standardize and enrich customer contact information. Experian QAS provides data validation software and services to more than 10,000 customers worldwide in retail, education, health care, insurance, finance, government and other sectors. The company was established in 1990 and has offices throughout the United States, Europe and Asia Pacific. For more information, visit http://www.qas.com.

About Experian
Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.

Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organizations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.

For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organizations from financial services, retail and catalog, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Experian has corporate headquarters in Dublin, Ireland, and has operational headquarters in Costa Mesa, Calif., and Nottingham, UK. The Group employs approximately 15,500 people in 38 countries worldwide, supporting clients in more than 65 countries around the world. Continuing sales for the year ended March 31, 2008, were in excess of $4 billion.

For more information, visit www.experianplc.com.

Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc.

Other product and company names mentioned herein may be the trademarks of their respective owners.

Erin Corpening
Experian QAS
1 888 322 6201 Telephone
us.press@qas.com Email

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