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Nottingham, UK, 26 September 2008 - Experian®, the global information services company, is pleased to announced that Lauren Mitchell has been crowned Young Customer Service Professional of the Year at the National Customer Service Awards. Lauren is a customer service officer at Experian’s Consumer Operations centre at Lambert House in Nottingham.
The prestigious awards ceremony held at London’s Grosvenor Hotel, saw Lauren line up against other customer service finalists from high-street banks and well-known insurance companies. Furthermore, Emma Birtles, one of Lauren’s colleagues, was also runner-up in the Customer Services Newcomer of the Year award.
Marie Rowney, Director of Experian’s Consumer Operations centre, said: "This is the first time that Experian has entered the National Customer Service Awards and to have a winner on our first attempt is outstanding. Lauren has been with us four years and it is fantastic that her outstanding contribution to customer service has been recognised at a national level. We are immensely proud of Lauren and Emma’s achievements.”
Charlotte Hogg, Managing Director for Experian UK & Ireland also attended the awards ceremony to support the team and added: “Our customers are incredibly important to us and serving them is what we strive to do best so it’s great to be recognised. A huge congratulations to Lauren.”
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Experian is a global leader in providing information, analytical and marketing services to organisations and consumers to help manage the risk and reward of commercial and financial decisions.
Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organisations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.
For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organisations from financial services, retail and catalogue, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Experian has corporate headquarters in Dublin, Ireland and has operational headquarters in Costa Mesa, California and Nottingham, UK. The Group employs approximately 15,500 people in 38 countries worldwide, supporting clients in over 65 countries around the world. Continuing sales for the year ended 31 March 2008 were $4,059m (£2,020m / €2,858m).
For more information, visit www.experiangroup.com.