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Announcing the decision, Keith Valentine of Experian, said:
“We have carried out a thorough review of our contact centre business and reluctantly concluded that it is not economically viable in the long term.
“The market place for contact centres has changed considerably in the last two to three years and significant investment would be required to bring the centres up to the level of economic efficiency required to make them competitive with world-class specialists in this area.
“We have entered into a consultation period with everyone affected and are negotiating the phased closure of the three centres between now and 2006 so that our clients have time to source alternative arrangements and to reduce the impact on our people.”
|Fay Dodds||Director of Investor Relations||020 7495 0070|
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