BNP Paribas Personal Finance collaborates with Experian and Aryza to help customers through the Covid-19 pandemic

The consumer finance specialist will be using the Open Banking tool to help customers create an affordable payment plan based on their financial circumstances

UK, July 30, 2020: BNP Paribas Personal Finance will use Experian’s Open Banking technology and Aryza’s Debtsense digital platform to provide round-the-clock online account reviews to customers who have been affected by the Covid-19 pandemic.

Consumer finance specialist BNP Paribas Personal Finance has moved quickly with its partners to put the solution in place inside six weeks so that it can meet changing regulatory advice. Debtsense from Aryza uses Experian’s Open Banking service to allow people to share their account and transaction data, giving a clear and detailed picture of affordability, financial circumstances and commitments in rapid time.

The insights will enable BNP Paribas Personal Finance to accurately assess people whose finances have been affected by the pandemic and who may now be vulnerable. They can then be offered a payment break or an affordable payment plan based on their specific circumstances. The app uses the lender’s credit decision policy rules to create a personalised payment plan.

Stephen Hunt, CEO of BNP Paribas Personal Finance, said: “It’s clear that the impacts of the COVID-19 pandemic are having a far-reaching effect on consumers and the wider economy. Throughout this situation our focus has been supporting our customers as most of them have been impacted in one way or another by the coronavirus crisis and subsequent lockdown measures.

This collaboration with Experian and Aryza is a great example of companies coming together to innovate using the latest tech so we can help our customers quickly and easily set up a payment arrangement based on their affordability. Through launching this fully automated service to our customers, we believe this will be helpful, convenient and provide reassurance and control for our customers who need support as we emerge from this pandemic.”

Lisa Fretwell, Managing Director of Data Services at Experian, said: “The Covid-19 pandemic is having a significant effect on the economy and people’s household budgets. As we move towards the recovery stage of the crisis, it’s crucial lenders and financial providers have accurate and insightful information about their customers.

“Debtsense gives users the ability to assess someone’s affordability almost instantly, providing a 360-degree view of their financial circumstances. We’re pleased to be working with BNP Paribas Personal Finance so the tool can support their customers during this challenging time.”

Colin Brown, CEO of Aryza Group, said: “We are passionate about making consumer finance more accessible using technology. Over the years we have developed tools that allow consumers to re-engage on their own terms in a fully digital experience. We are delighted that BNP Paribas Personal Finance has embraced our technology and is using it to help those customers that are affected by Covid-19.”

More than 200 organisations are currently using Experian’s Open Banking service, many to help resolve financial hardship as a result of Covid-19 pandemic. Charities including Citizens Advice Liverpool and Mental Health & Money Advice are using the service to support clients through the pandemic, tailoring advice based on the individual’s situation.

Experian has been at the forefront and a leading innovator in the development of Open Banking technology. Its Open Data platform underpins more than 52 million API requests a month.

BNP Paribas Personal Finance will be using the Debtsense app via credit and debt recovery software specialist Aryza. The platform will help to support those in arrears as customers can set up affordable repayment plans and make payments in real-time using a mobile phone.


Media contacts:

Ade O’Connor, Senior PR Manager, Corporate and Business at Experian

T: 07583 085 796 | E: ade.o’

Brands2Life for Experian

About BNP Paribas Personal Finance

BNP Paribas Personal Finance creates finance solutions that customers trust and help partners grow. Working with leading brands and high street names, BNP Paribas Personal Finance helps partners to attract customers, build loyalty and increase sales through flexible and innovative finance solutions including point of sale finance, credit cards, insurance premium finance, motor finance, and personal loans. Through its Everyday Finance proposition, it provides a range of simple and straightforward products that help people to budget effectively, spread payments and finance purchases and projects.’

About Experian

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. 

We have 17,800 people operating across 45 countries and every day we’re investing in new technologies, talented people and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.              

About Aryza

The Aryza Group works to create smart customer-centric financial platforms. Its global products are underpinned by unrivalled expertise and powerful data, and are designed to help financial businesses have a positive impact on the financial health and wellbeing of their customers around the world.

Its products cover every periodic stage of the debt cycle, including lending, debt recognition, debt resolution and collection. The Aryza Group, a Pollen Street Capital portfolio company, is formed of a range of global businesses providing insolvency solutions, loans, debt and savings products, and analytics.

Since 2009 the organisation has grown year on year, with further expansion expected in 2020 and more hires anticipated across a number of global locations.