Rental payments recognised in credit reports for the first time

Innovation rewards tenants for regular monthly payments

UK, 24 October 2018: Rental payment information now appears on the Experian credit reports of more than 1.2 million tenants from across the UK.

Tenants can see their rental payments on Experian’s CreditExpert and statutory credit reports as part of the Rental Exchange initiative, developed in partnership with the Big Issue Invest, the social investment arm of The Big Issue Group.

More than 150 social housing providers, local authorities and letting agents are reporting data into the Rental Exchange. Experian is also working closely with the winners of the HM Treasury Rent Recognition Challenge, and other PropTechs within the private rented sector, to help tenants self-report their data.

A petition which called for paying rent to be used as proof people could afford a mortgage gathered nearly 150,000 signatures last year.

79% of tenants would have seen a noticeable improvement in their credit score when lenders take rental data into account. Analysis also shows by adding rental data to credit reports, the proportion of tenants who can prove their identity online increases from 39% to 84%, broadening the range of financial services available to them.

Clive Lawson, Managing Director of Experian Consumer Services, said: “We’re proud Experian is the first Credit Reference Agency to add rental payment data to credit reports, leading the way in helping people understand their financial health. Tenants pay a significant amount of money each month for the roofs over their heads, so it’s right to recognise these regular payments in a similar way as mortgages.

“Adding rental payment data to credit reports would help millions of people prove their identity so they can access online services and mainstream finance. We’re already working with a range of lenders who want to use rental data to improve their understanding of a person’s financial situation so they can make higher quality decisions.”

John Montague, Managing Director, The Big Issue Group, commented: “We set out with the aim of creating a fairer playing field for people accessing credit because we recognised that people in poverty were routinely penalised. The Rental Exchange has succeeded in making more inclusive data available to credit service providers, and it is this data which has the potential to reduce levels of financial and digital exclusion and improve the circumstances of some of the poorest in our society.”

Many lenders have outlined their interest in adding rental payment data to their credit decision-making process, while a number are already testing the data in their systems.

How can you join the Rental Exchange?

  • Social housing: If you are a council or social housing tenant, ask your landlord to report your rental payment data to the Rental Exchange.
  • Private rentals: If you are a private tenant with a large landlord or letting agent, then ask them to report your rental payment data to the Rental Exchange. Alternatively, private tenants can self-report their payment data through one of Experian’s partners, such as CreditLadder and Canopy.

Further information on the Rental Exchange can be found on the Experian website.


Media contacts

Ade O’Connor, Senior PR Manager, Corporate & Business, UK&I, Experian

Tel: 07583 085 796 Email: ade.o’

Rob Goodman, PR Manager, UK&I, Experian

Tel: 020 3042 4573 Email:

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