Costa Mesa, Calif., Jan. 26, 2017 — With an ever-expanding vendor landscape to choose from, it helps to have expert insight and knowledge to make the most informed decision. Gartner’s 2016 Market Guide for Online Fraud Detection helps companies understand emerging online fraud detection trends, including new industry entrants, new products, technologies and operational challenges. This year, Experian® was included as a Representative Vendor, and our recently released fraud platform, CrossCoreTM, was mentioned.
The 2016 guide, authored by Jonathan Care, Avivah Litan and Tricia Phillips, points out several key fraud findings impacting businesses. They see enterprises implementing fraud hubs in order to integrate fraud detection events across a variety of channels. They also acknowledge that fraud teams are under increased financial scrutiny and are challenged to ensure that services are cost-effective and do not result in a poor customer experience for legitimate users.
“There’s a better way to manage fraud without sacrificing your teams or the customer experience, and we can deliver this through our CrossCore platform,” said Steve Platt, global executive vice president, Fraud and Identity, Experian. “The platform is designed to deliver flexibility for clients to add and remove services as needed with minimal configuration or integration. We recently signed five new partners, with more on the way, offering more capabilities on the platform and making fraud detection better for everyone.”
CrossCore is the industry’s first open platform designed to catch fraud faster, improve compliance and enhance the customer experience. Simpler connection to new and existing fraud and identity systems into one place makes detection easier. This plug-and-play capability allows companies to blend disparate services through a common access point, helping to take a layered approach to managing risk. CrossCore includes powerful workflow and strategy design capabilities that allow fraud and compliance teams to rapidly create and adapt strategies based on evolving threats and business needs.
“Our mission is to provide the best possible fraud solutions for the industry. We are honored that Gartner included us in their latest Market Guide,” added Platt.
Learn more about Experian’s Fraud and Identity business.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements offact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.