Experian Health and MyHealthDirect team up to improve practice workflow with cloud-based patient scheduling across healthcare networks

Patient Schedule allows patients to schedule their own appointments in real time, for faster access to appointments

Franklin, Tenn., April 20, 2017 — Reducing patient wait time for appointments not only lessens the potential for harm to patients, but can also lower healthcare costs by making better use of skilled staff time and resources. To that end, Experian Health, the healthcare industry leader for automating, integrating and transforming the front and back end revenue cycle management process today announced the launch of Patient Schedule, an innovative new solution that allows for real-time integration across organizations to streamline active patient self-service appointment scheduling, powered by MyHealthDirect.

Patient Schedule enables Experian Health clients to facilitate self-serve patient scheduling to simplify the follow-through process for physician orders, and improve patient access across the care continuum. At the same time, healthcare organizations benefit by maintaining control of their calendar and promoting access inside their own network. Patient Schedule also provides healthcare providers with insight into where there are opportunities to increase capacity to see patients.

“In today’s environment, patients expect on-the-spot scheduling and organizations want a comprehensive solution to coordinate care from start to finish,” said Jennifer Schulz, group president of Experian Health. “Patient Schedule empowers patients, providers and physician groups to work closely together to improve patient outcomes. It also gives healthcare providers valuable insight into patient flow across networks to improve retention and loyalty rates, as patients will be able to quickly book and reschedule appointments online and receive reminders for their appointments.”

Patient Schedule expands Experian Health’s self-service offering that connects patients with our secure, personalized self-service portal. Patient self-scheduling will now be included with the ability to obtain price estimates, apply for charity care, set up payment plans, and combine payments to hospitals and physicians. Patient Schedule empowers patients, improves engagement, increases convenience, and provides more timely access to care.

“MyHealthDirect is proud to collaborate with Experian Health to provide patients with better access to high quality care. Many of the current methods of accessing care are broken and antiquated. We believe that joining forces with Experian Health is a clear path to providing a seamless solution to improve access and patient engagement,” said Tom Cox, CEO at MyHealthDirect.

Patient Schedule enables health systems to:

  • Empower patients to self-schedule online
  • Provide patients with greater convenience and more self-service options.
  • Make sure patients are being scheduled for follow-up into their network.
  • Automate scheduling workflows with business rules that enable providers to define appointment criteria.
  • Integrate in real time with practice management systems and electronic medical records.

To learn more about Patient Schedule please visit: www.experian.com/healthcare/online-appointment-scheduling.html


Nicole Risdall Rodriguez
Experian Public Relations
1 714 830 5233

Suki Altamirano
MyHealthDirect Public Relations
1 615 649 4000

Carla Krell
Experian Health
1 513 304 1859

About MyHealthDirect
My Health Direct, Inc. (“MyHealthDirect”) connects patients with the right provider, at the right time, from anywhere. As the leader in consumer healthcare access, MyHealthDirect makes it easy for everyone to interact with the healthcare system. By providing online scheduling, referral management, and enterprise analytics, MyHealthDirect improves healthcare access in over 28 states, partnering with the nation’s largest health systems, providers and payers. Founded in 2006, MyHealthDirect is (HIPAA) HITRUST certified and is headquartered in Nashville, TN. For more information, visit myhealthdirect.com.

About Experian Health
Today, more than 3,200 hospitals and 10,000 other healthcare organizations representing 500,000 plus providers — almost 60 percent of the market — partner with Experian Health. Our clients make smarter business decisions, boast a better bottom line and foster stronger patient relationships by using our industry-leading revenue cycle management, identity management, patient engagement and care management solutions.

Experian® was named to the Forbes World’s Most Innovative Companies list, the definitive ranking of 100 “new idea” creation firms. Experian Health is known for its #1 KLAS-recognized, patient access heritage, advanced data insights and patent-pending Touchless Workflow. We’re helping providers, labs, pharmacies and other risk-bearing entities power opportunities in today’s value-based healthcare environment. For more information about Experian Health, visit http://www.experianhealth.com.