Touch Bank and Experian announce a successful launch of FraudNet to protect online customers from fraud

Moscow, Russia, 20 December 2016 — Touch Bank, the digital bank of OTP European financial group announces the launch of FraudNet from Experian, the leading global information services company, to protect its customers  from fraud.

Experian's FraudNet is a scalable solution for the prevention of online fraud. The complex platform identifies fraudsters who open fake accounts, take over accounts of existing customers, or make fraudulent online transactions. It helps to minimise the risks of fraud and losses through recognition of devices used to access online services and monitoring of the related activities. Thus, FraudNet makes it possible to significantly increase the security of processing online applications and servicing transactions.

Touch Bank are using the solution for analysis of online credit applications.

Konstantin Guseev, Touch Bank Risk Director says: "All Touch Bank products and services work online in real time and are available remotely. It is critical for us to use the very best of the existing solutions to protect our clients against fraud. The Russian banking market has some peculiarities: in particular, domestic hackers and high-technology fraud are prevalent. This is one of the reasons for the pilot project with Experian. Now we are performing a trial run of FraudNet, using it for all online applications for credit facilities. The technology allows us to recognise, with a high degree of confidence, the device that was used for filling in the application form, and to match it against the black list of electronic devices and assess to what extent this device corresponds to the profile of the potential customer."  

Alexey Butychin, Director of Operational Centre, Experian Russia and CIS, says: "Online fraud is gathering pace and FraudNet has been designed to detect it. Fraudsters are trying to forge more and more internet transactions, from filing a credit application to account takeover and identity theft. The purpose of FraudNet is gathering and analysis of information on the device used by customers, and on the characteristics of the session. FraudNet is used by leading global organisations, including, a direct e-commerce company that has the largest market share in China by transaction volume, and Alitalia, the main Italian airline. Cooperation with Touch Bank is very important for Experian, and we are happy to provide our solution to a bank that makes digital customer service a priority."

Konstantin Guseev adds: "We opted for Experian because FraudNet offers a sufficiently high level of customisation and individual settings, ensuring high accuracy at matching suspicious devices against black lists. It is also crucial for us that the speed of assessing each device is just a few seconds. This is particularly relevant for us, since customer expectations with regard to online services are getting higher and higher every day."

FraudNet holds a firm position in the market: the service is used by eight leading global banks and over 120 international companies across five continents. Within a month, FraudNet manages to process more than a trillion devices. During the past year, the system checked more than 20 billion transactions for the total amount of more than USD 25 trillion, and detected USD 500 million suspicious transactions in 2015.


About Touch Bank

Online bank of European financial OTP Group, a leader in the Central and Eastern Europe banking market. Touch Bank operates under the license of Russian JSC OTP Bank, in compliance with the requirements of the banking Russian legislation.


About Experian

Experian is the world’s leading global information services company. At life's big moments – from buying a home or car, to sending a child to college, to growing a business by connecting it with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,000 people operating across 37 countries and every day we’re investing in new technologies, talented people and innovation to help all of our customers maximize every opportunity. Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Learn more at or visit our global content hub at our global news hub for the latest news and insights from the company.




Touch Bank

Alexandra Shpakova

+7 (495) 739 20 83 ext. 3653



Nataliya Frolova

Tel. +7 (495) 981-8416 (ext. 125)