Costa Mesa, Calif., September 17, 2015 — Experian Data Breach Resolution today announced that The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015, has positioned Experian in the leader segment. The report by Forrester Research, Inc. covering the customer data breach industry independently evaluated vendors’ current offering, strategy and market presence to score the top players in the market.
The report reflects the growing data breach notification and response industry and increased importance of breach service providers to businesses. Each vendor was evaluated in 23 different areas, with Experian scoring the top marks possible in several categories, including response scale, call center, identity monitoring and remediation and credit monitoring and remediation.
“Experian is the most experienced data breach provider in the market; we’ve serviced some of the largest and most complex breaches in the United States and leverage that advantage to better meet every client’s needs,” said Guy Abramo, president, Experian Consumer Services. “We are proud to have been named a leader, but this report, in our opinion, only scratched the surface. Breaches are very disruptive, they carry great reputational risk, and circumstances are never the same. We are extremely comfortable operating in that environment, which is exactly why our clients rely on us.”
“We believe the publication of this report reflects the evolution of data breaches and their significant impact on corporate America and consumers,” said Michael Bruemmer, vice president of Experian Data Breach Resolution. “As a result, it is imperative for companies today to have a data breach preparedness plan, which includes securing the best response partners and identity theft protection provider.”
Several milestones the company has reached reinforce Experian’s stature as a leading provider of data breach services. Launched more than a decade ago, the Data Breach Resolution group has now handled nearly 15,000 breaches and more than 170,000 consumer fraud cases. These breaches include some of the highest-profile incidents in history, including two of the three largest healthcare breaches this year. Millions of consumers have been affected and are receiving identity and credit monitoring by Experian’s award-winning ProtectMyID® product.
“While we are pleased with our position, we are especially gratified with the highest score possible in client satisfaction and identity monitoring and remediation because, for us, that means we are meeting the expectations of our clients and consumers who use our products,” added Bruemmer.
For additional data breach resources, including Webinars, white papers and videos, visit http://www.experian.com/databreach. Read the Experian Data Breach Resolution blog at http://www.experian.com/dbblog.
1 206 664 8616
Sandra A. Bernardo, APR
Experian Data Breach Resolution
1 949 567 3676
About Experian Data Breach Resolution
Experian Data Breach Resolution, powered by the nation’s largest credit bureau, is a leader in helping businesses prepare for a data breach and mitigate consumer risk following breach incidents. With more than a decade of experience, Experian Data Breach Resolution has successfully serviced some of the largest and highest-profile data breaches in history. The group offers swift and effective incident management, notification, call center support and fraud resolution services while serving millions of affected consumers with proven credit and identity protection products. In 2013, Experian Data Breach Resolution received the Customer Service Team of the Year award from the American Business Awards. Experian Data Breach Resolution is active with the International Association of Privacy Professionals, the Health Care Compliance Association, the American Health Lawyers Association, the Ponemon Institute RIM Council and InfraGuard and is a founding member of the Medical Identity Fraud Alliance. For more information, visit http://www.experian.com/databreach and follow us on Twitter: @Experian_DBR.
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.
We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the “World’s Most Innovative Companies.”
We employ approximately 17,000 people in 38 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2015, was US$4.8 billion.
To find out more about our company, please visit http://www.experianplc.com or watch our documentary, “Inside Experian.”
Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.