Experian Health awarded Best in KLAS for Patient Access in the US

eCare NEXT® solution ranked #1 in the 2014 Best in KLAS Awards: Software and Services Report

Franklin, Tenn., Feb. 02, 2015 — Experian Health and Passport®, the healthcare-industry leader for a single-revenue-cycle platform, today announced that its eCare NEXT® solution earned the highest score in the Patient Access category of the 2014 Best in KLAS Awards. Based on thousands of healthcare providers that KLAS interviews every year, Experian Health’s solution ranked highest in the Software & Services report, with an overall score of 82.7.

“It is an honor that our clients hold our solutions in such high regard that they have been recognized by KLAS year after year,” said Scott Bagwell, president of Experian Health. “We are committed to providing data and insights that empower users to take appropriate actions to enhance the overall patient experience, mitigate risk and improve profitability.”

This is the fourth straight year that Experian Health has received the highest rank in the Patient Access categories. In 2011, 2012 and 2013, Experian Health was named KLAS Category Leader in Patient Access — Eligibility Checking, and now in 2014, eCare NEXT was recognized as Best in KLAS in the broader Patient Access category. Additionally, Experian Health was recently named top performer in the 2014 KLAS Patient Access Report.

eCare NEXT is an integrated workflow platform incorporating Touchless Processing™ to automate revenue-cycle workflows intelligently and clear patients financially. This approach enables healthcare organizations to centralize operations, where appropriate, and focus resource efforts only on those exceptions that need attention. The resulting benefit is significant in that it optimizes payment certainty across all patients while enabling healthcare providers to manage all orders, scheduling, registration and financial clearance through a single business partner. eCare NEXT also supports population health management initiatives to help our clients manage their patients’ entire course of care, from initial diagnosis through full recovery, streamlining workflow, identifying and managing specialty members at the point of service, and reducing readmissions.


Roslyn Whitehurst

Experian Public Relations

1 714 830 5578


About Best in KLAS

KLAS is the leading source of healthcare information technology vendor performance metrics, providing accurate, honest and impartial ratings to help healthcare providers make informed decisions. The independently owned and operated organization monitors vendor performance by gathering feedback from healthcare providers across North America and ranks vendor products based on overall customer satisfaction. KLAS conducts more than 1,900 healthcare provider interviews per month and has ratings on more than 250 healthcare technology vendors and more than 900 products and services.

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

About Experian Health and Passport

Experian Health and Passport provide a single solution for the healthcare industry that redefines revenue cycle efficiency and effectiveness. More than 2,800 hospitals and 10,000 other healthcare organizations representing over 100,000 providers nationwide rely on the company’s best-in-class technology through every facet of the revenue cycle — including orders and scheduling, patient access, claims and contract management, patient engagement, patient collections optimization and population health management. From initial patient access to actionable, real-time data and analytics, the eCare NEXT platform combines Touchless Processing and an exception-based workflow to help healthcare organizations achieve payment certainty by automating workflow, optimizing payments from patients and payers, creating business intelligence and mitigating risk. For more information on the Experian Health and Passport suite of products and services, visit www.experian.com/health and www.passporthealth.com.

About Experian

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2014, we were named by Forbes magazine as one of the “World’s Most Innovative Companies.”

We employ approximately 16,000 people in 39 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2014, was US$4.8 billion.

To find out more about our company, please visit http://www.experianplc.com or watch our documentary, “Inside Experian.”

Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.