Passport’s IntelliSource named Category Leader in 2013 Best in KLAS Report

Passport’s IntelliSource named Category Leader in 2013 Best in KLAS Report
Platform ranks as Patient Access — Eligibility Verification Category Leader for second consecutive year

Franklin, Tenn., Feb. 25, 2014Passport®, a part of Experian, today announced that IntelliSource® has been named Category Leader in Patient Access — Eligibility Verification, according to the 2013 Best in KLAS: Software and Services report. This is the second consecutive year that IntelliSource has achieved this ranking.

“We are honored to be a part of KLAS’ 2013 rankings, especially knowing that our customers submitted valuable feedback to solidify the category leader position again this year,” said Scott MacKenzie, CEO at Passport. “We believe that these designations are a testament to our dedication in providing quality products and services that drive efficiency for our clients. Now that Passport is a part of Experian, we are able to provide healthcare organizations with a fully integrated suite of offerings from one provider that address every facet of the revenue cycle for more payment certainty and accuracy from patients and payers alike.”

IntelliSource earned the highest score of all vendor products in the Patient Access — Eligibility Verification category of the 2013 Best in KLAS Awards: Software and Services report, with an overall score of 87.2.
An integrated, rules-based workflow system, IntelliSource is the platform that supports Passport’s entire patient access suite of products and services. Organizations leveraging the suite report significant increases in efficiency; improved collections efforts across a shortened time frame; and reductions in denials by automating the patient access workflow and proactively alerting staff when specific action is required. In addition, IntelliSource is customizable based on specific client rules, and information is standardized across all payers and data sources.

KLAS is the leading source of healthcare information technology vendor performance metrics, providing accurate, honest and impartial ratings to help healthcare providers make informed decisions. The independently owned and operated organization monitors vendor performance by gathering feedback from healthcare providers across North America and ranks vendor products based on overall customer satisfaction. KLAS conducts more than 1,900 healthcare provider interviews per month and has ratings on more than 250 healthcare technology vendors and more than 900 products and services.

Passport’s next-generation Software-as-a-Service–based product, eCare NEXT®, is built from the IntelliSource platform. eCare NEXT offers a work queue–driven, fully integrated platform that uses Touchless Processing™ to intelligently automate revenue cycle workflows and financially clear patients.

By automating these processes, healthcare organizations are able to centralize operations, where appropriate, and focus resource efforts only on those exceptions that need attention. The resulting benefit is significant in that it optimizes payment certainty across all patients while giving healthcare providers the ability to manage all orders, scheduling, registration and financial clearance through a single business partner. eCare NEXT also supports population health management initiatives by streamlining workflow, identifying and managing specialty members at the point of service, and reducing readmissions.

Roslyn Whitehurst
Experian Public Relations
1 714 830 5578

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. For more information, go to or follow KLAS on Twitter @KLASresearch.

About Passport
Passport, a part of Experian, creates solutions to enable hospitals and healthcare providers to improve business operations and achieve Payment Certainty for Every Patient®. Founded in 1996 and headquartered in Franklin, Tenn., the organization is among the nation’s fastest-growing Software-as-a-Service companies. The Passport eCare® brand of patient access and payment certainty solutions are delivered to over 2,500 U.S. hospitals and more than 9,000 other healthcare facilities in all 50 states. For more information, visit In November 2013, Passport was acquired by Experian, and the organization will be fully integrated into its Experian Healthcare group in 2014.

About Experian
Experian® is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2013, was US$4.7 billion. Experian employs approximately 17,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

For more information, visit

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.