Metrobank Card Corporation selects Experian to strengthen its customer acquisition and collections management in the Philippines
Experian PowerCurve™ Originations and Experian’s Tallyman solutions provide Metrobank Card with improved operational efficiency across its retail and business banking products.
Manila, 14 May 2014 – Metrobank Card Corporation (MCC), one of the leading payment solution providers in the Philippines, has chosen Experian®, the global information services company, to strengthen its customer acquisition and collections management processes.
Following a stringent tender process, Metrobank Card has signed a five-year contract for the deployment of Experian’s PowerCurve™ Originations and Tallyman solutions. Both solutions will help support Metrobank Card’s new customer acquisition programme and streamline processes across its retail and business banking offers. Through this partnership, Experian is helping to support Metrobank Card’s commitment to improve its customers’ experience with even better service delivery.
The implementation of PowerCurve™ Originations and Tallyman solutions will help Metrobank Card address the challenges of replacing its existing legacy system for customer acquisitions and collections. Metrobank Card needed to update its systems to address costs, speed up its customer acquisitions and provide consistent services through different channels. The functionality and scalability of Experian’s solutions met the requirements of Metrobank Card’s business objectives for increasing efficiency and customer satisfaction.
PowerCurve™ Originations provides Metrobank Card with an advanced, analytics-based approach that will help improve profitability and improve customer acquisition decisions. The solution also helps overcome technology constraints and costs enabling Metrobank Card to create, manage, and boost its strategies more quickly and efficiently. Originations helps increase the efficiency of internal application processes across multiple channels and manage credit risk more effectively.
PowerCurve™ Originations complements the Tallyman software through the streamlining of internal processes enabling better strategy management for Metrobank Card. Tallyman promotes faster performance with a significant reduction of bad debt, costs and risks. This empowers the bank with the flexibility required to respond quickly to changing market conditions. It also enables the business to grow profitably, improve operational efficiencies, and strengthen customer relationships.
"Customer acquisition and growth in an ever-changing market remains a key challenge for our business in the Philippines especially after the calamities that hit us”, commented Francis Delos Santos, Head of Business Technology, Metrobank Card. “We recognised the need for a proven technology partner and a suitable product that could handle complex, large scale credit risk infrastructure projects under demanding timescales, and could integrate seamlessly with our systems.
“Experian’s strong product portfolio and experience in the industry provides us with the ability and flexibility to automate and customise processes to fit around our business needs. This in turn will help us deliver the best possible service to our customers making Experian a solid partner to our business.”
Jeff Price, Managing Director of Decision Analytics, Experian Asia Pacific, added: “We are delighted to be able to support Metrobank Card’s business growth with our customer acquisition and collections management solutions. The implementation of PowerCurve™ Originations and Tallyman, allows Metrobank Card to easily access, refine and maximise the use of its customer data in a flexible, agile environment, that will ensure it can maintain a real competitive advantage.
“With Experian’s 30 years of experience in debt management systems, we are able to provide Metrobank Card with the assistance it needs to expand in the growing Philippine economy. The deployment of both solutions will provide Metrobank Card with a real edge in customised services. This makes for an incredibly powerful proposition which will deliver a rapid return on investment for Metrobank Card."
ENDS
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Notes to editors
About Metrobank Card Corporation
Metrobank Card Corporation (A Finance Company) [MCC] was established in August 1985, known then as Unibancard Corporation. Its maiden product was called Unicard, a single currency credit card accepted in key establishments in the Philippines. Over the years, Unicard evolved from a locally accepted card to an internationally recognized credit card when it rode on the MasterCard scheme in 1994 and the Visa scheme in 1998.
In October 2003, Australia New Zealand Bank (ANZ) entered into a joint venture with Metropolitan Bank and Trust Corporation (MBTC) for the cards operation business of MCC. Since then, MCC has already tripled its cardholder base, and has launched a string of new products that offer distinct advantages to its customers, such as special installment plans, unmatched perks and privileges, and invites to exclusive events.
About Experian
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2013 was US$4.7 billion. Experian employs approximately 17,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
For more information, visit
http://www.experianplc.com
About Experian's Decision Analytics division
Decision Analytics is the international division of Experian specialising in providing credit risk and fraud management consulting services and products. For more than 30 years, it has developed its best practice analytical, consulting and product capabilities to support organisations to manage and optimise risk; prevent, detect and reduce fraud; meet regulatory obligations; and gain operational efficiencies throughout the customer relationship. With clients in more than 60 countries and offices in more than 30, the Decision Analytics division of Experian delivers experience and expertise developed from working with national and international organisations around the world across a wide range of industries and markets.
For more information, visit the company's website on
www.experian-da.com