Experian Health named as market leader in 2014 KLAS Patient Access Report
eCare NEXT® solution ranked highest in overall performance
Franklin, Tenn., Dec. 03, 2014 — Experian Health and Passport®, the healthcare-industry leader for a single revenue-cycle platform, today announced that, according to the 2014 KLAS Patient Access Report, it leads the market, surpassing other vendors in terms of mindshare and performance. Experian Health’s patient access solution, eCare NEXT®, was analyzed for the report and scored highest overall due to the growth in adoption and respondents’ strong satisfaction with its ease of use and product functionality.
“We are extremely pleased by the results of the KLAS report,” said Scott Bagwell, president of Experian Health. “The Experian Health team is committed to ensuring our customers achieve the highest level of product performance and service that they expect. We are focused on continuous innovation and constantly evaluating new ways to both improve and streamline the revenue cycle process. eCare NEXT was designed to empower a more efficient, accurate and productive workflow by automating manual processes, exception-based processing and accelerating cash flow.”
The report looks at how enterprise vendors performed across several different categories. Experian Health ranked highest in all categories, including Eligibility Verification, Address Verification/Patient ID, Propensity to Pay, Preauthorization/Precertification, Registration QA, Patient Responsibility Estimator and Point-of-Service Collections.
Additional findings from the report show that 23 percent of the providers are looking to add patient-access functionality to achieve an enterprise workflow environment or consolidate to a single vendor partner.
eCare NEXT is an integrated workflow platform incorporating Touchless Processing™ to automate revenue cycle workflows intelligently and clear patients financially. This approach enables healthcare organizations to centralize operations, where appropriate, and focus resource efforts only on those exceptions that need attention. The resulting benefit is significant in that it optimizes payment certainty across all patients while enabling healthcare providers to manage all orders, scheduling, registration and financial clearance through a single business partner. eCare NEXT also supports population health management initiatives by streamlining workflow, identifying and managing specialty members at the point of service, and reducing readmissions.
The 2014 Patient Access Report was recently published by KLAS, the leading source of healthcare information technology vendor performance metrics, providing accurate, honest and impartial ratings to help healthcare providers make informed decisions. The independently owned and operated organization monitors vendor performance by gathering feedback from healthcare providers across North America and ranks vendor products based on overall customer satisfaction. KLAS conducts more than 1,900 healthcare-provider interviews per month and has ratings on more than 250 healthcare-technology vendors and more than 900 products and services.
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KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
About Experian Health and Passport
Experian Health and Passport provide a single solution for the healthcare industry that redefines revenue cycle efficiency and effectiveness. More than 2,800 hospitals and 10,000 other healthcare organizations representing over 100,000 providers nationwide rely on the company’s best-in-class technology through every facet of the revenue cycle — including orders and scheduling, patient access, claims and contract management, patient engagement, patient collections optimization and population health management. From initial patient access to actionable, real-time data and analytics, the eCare NEXT platform combines Touchless Processing and an exception-based workflow to help healthcare organizations achieve payment certainty by automating workflow, optimizing payments from patients and payers, creating business intelligence and mitigating risk. For more information on the Experian Health and Passport suite of products and services, visit www.experian.com/health and www.passporthealth.com.
Experian® is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2014, was US$4.8 billion. Experian employs approximately 16,000 people in 39 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
For more information, visit http://www.experianplc.com.
Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.