OTP Bank achieves significant improvement in the efficiency of collections with Experian

Experian enhances consumer debt collection at leading Russian Bank

OTP Bank achieves significant improvement in the efficiency of collections with Experian

Moscow, 22 December, 2014 - Experian, the global information services company, has today reported that its Tallyman collections system has helped deliver a significant improvement in the efficiency of late collections at OTP Bank in Russia.

Tallyman provides a single interface for all of OTP Bank’s employees engaged in the collections process. The solution automates the process of assigning tasks to agents and planning their visits, makes it possible to closely monitor their performance parameters, and automates and simplifies the document flow and the process of generating reports that are necessary for both structuring the bank’s internal business processes and meeting the Central Bank of Russia (CBR) requirements. Having implemented the Tallyman system, the bank has achieved a reduction in operating costs, and minimised losses due to the ability to efficiently collect debt using internal resources.

Tallyman was launched in OTP Bank’s branches in the Moscow region and now it has been rolled out to all regional units of the bank.

Fyodor Teslenko, OTP Bank’s Director of Risk Assessment, said: “Experian’s Tallyman has allowed us to consolidate the whole internal retail collections process. One of the main benefits is the ability to test different collections strategies at the early and late collections stages (and also between them), determining and implementing the most efficient of them. With the help of such tests, we have increased the performance of early and late collections substantially.

“Tallyman has also introduced a number of positive points to the field agents’ operation, bringing in transparency and additional control. We are also developing other tools for working with debtors in late stage collections that, together with Tallyman, has contributed to the efficiency of late collections increasing by 18 percent in the past six months."

Stephen Gildert, Head of Branch, Experian Russia and the CIS, said: "Optimising the collections process has become an opportunity to boost profitability of lending businesses and Tallyman has enabled OTP Bank to do just that.”


ContactNataliya Frolova
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About Experian

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.  In 2014, we were named by Forbes Magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 16,000 people in 39 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2014, was US$4.8 billion.

To find out more about our company, please visit http://www.experianplc.com or watch our documentary, ‘Inside Experian’.


About OTP Bank

OTP Bank is a universal credit institution offering a wide range of retail and corporate banking services and products. OTP Bank is a part of the international financial OTP Group – one of the leaders of the financial market of Central and Eastern Europe. It is one of TOP-50 Russia’s largest banks, ranking the 31st among the most profitable banks (according to the Interfax CEA rating) and the 22nd in the reliability rating of 100 largest banks of the RF (according to Forbes). Is a member of the system for mandatory deposit insurance.