Experian systems to maximize and automate decision making across credit lifecycle to support Techcombank’s retail banking growth strategy
Hanoi, 11 May 2011 – Techcombank, one of Vietnam’s leading joint-stock commercial banks, has selected Experian®, the global information services company, to provide customer credit risk, analytics and services to support its growing customer portfolio. The agreement signing ceremony to commence the partnership has taken place today in Hanoi.
Techcombank will adopt Experian’s application processing and decisioning system to provide a robust platform that can validate consumer credit applications from multiple channels, enriches application data that can be used to build and provide the most appropriate offer for each individual customer. Leveraging Experian’s technology, the bank will gain insights from its vast customer database to improve business decisions processing and raise the quality of consumer credits.
Experian is dedicated to support Techcombank using the powerful combination of analytical expertise, technology and consultancy to deliver an innovative and flexible system. The bank will also be able to maintain compliance with the risk framework guidelines issued by the Central Bank.
“Techcombank has a strong focus on technology investment to drive us to become a leading bank with international quality. Application of Experian’s credit management system will enable us to make more informed strategic decisions, optimise banking operations and accelerate our growth in the retail banking sector. We are pleased to be partnering with Experian who has a proven track record in supporting global financial institutions. We are confident that its services will give Techcombank a competitive edge in providing better and faster customer services in the fast-growing Vietnam market,” said Nguyen Duc Vinh, Chief Executive Officer of Techcombank.
“We look forward to working closely with Techcombank. As a trusted partner with more than 30 years of experience in development of best practice analytical, consulting and product capabilities to support global financial institutions, we will support Techcombank to manage and optimise risk, maximise operational efficiencies throughout the customer relationship. The partnership also demonstrates Experian’s commitment to enhance our presence and deliver our proven capabilities in credit risk management in Vietnam", said Dennis Martin, Managing Director of Experian South East Asia.
Experian has successfully deployed over 1,500 robust decision-making analytics systems for origination, customer management, debt management and fraud prevention globally. It also operates in 16 consumer credit bureaus, maintaining information on over 500 million consumers and around 40 million businesses across the world.
Experian Asia Pacific
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Experian is the leading global information services company, providing data and analytical tools to clients in more than 90 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision-making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2010 was $3.9 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and Sao Paulo, Brazil.
For more information, visit http://www.experianplc.com .
For more information on Experian Asia Pacific, visit http://www.experian.com.sg
Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc.
Vietnam Technological and Commercial joint stock bank (Techcombank) was established on September 27th, 1993 with the aim to become an efficient financial intermediary. Techcombank is one of the most respected banks in Vietnam, bridging the savers and the investors in need of capital for business and economic development.
Techcombank provides a wide range of retail banking, corporate banking, investment banking and risk management. With strong capital and liquidity, Techcombank is seen as a dependable partner, always able to support customers, even under the toughest market conditions.
One of Techcombank’s strengths is technology which enables the Bank to implement best practices and deliver to a growing customer base modern products and services, thereby fostering profitable overall growth. By the end of 2010, Techcombank is well-placed to serve nearly 50,000 enterprises and 1.3 million individual customers all over the country.
The Bank has expanded its network to more than 300 branches / sales outlets and 1,000 ATMs in cities and provinces across Vietnam. The Contact Center at the Head Office was upgraded to become a ‘reliable friend’, specialized in providing information, consultancy and answers to customers’ inquiries 24/7 with a capacity of serving almost 50 customers at the same time.
To find out more about Techcombank, -please visit