Experian enhances customer insight with latest real-time data service

Experian enhances customer insight with latest real-time data service

Nottingham, 21 January 2010 —
Experian®, the global information services company, today launched an enhanced version of its Triggers notification service, to help UK lenders identify and respond to changes in their customers’ financial circumstances.

Experian’s flexible and easy to use service uses 22 separate alerts that draw on the Experian’s extensive consumer data assets to highlight important changes to customers’ circumstances, including missed payments or a change of address.

With data from more lenders than any other provider, and superior matching capabilities, these daily alerts will enable lenders to react immediately to signs of a customer's declining financial status from the widest range of lenders. This will enable them to engage with customers earlier and minimise the potential losses suffered through bad debt.

Enhancements to Experian’s service include:

  • New address alerts to enable lenders to keep track of those customers that have moved house but forgotten to update their records, helping clients to meet ‘know your customer’ requirements
  • New arrears flags to allow clients to instantly recognise which information they can act on immediately and ensuring compliant use of shared data
  • New data parameters to enable lenders to filter the alerts they receive to monitor according to their own specific criteria

Gavin Snell, Managing Director of Consumer Information Services at Experian, commented: “Once a customer starts missing payments with one creditor, things can go wrong for them very quickly with others too. It is beneficial for all involved that lenders can respond rapidly to a deteriorating financial position.

“The fact that we share more data from more lenders ensures that Experian’s Triggers service provides the most comprehensive coverage available today. The enhancements that we have made to the service ensure that lenders have access to the information they need and that they can respond even more quickly to it.”


Chantal Heckford / Jennifer Comerford / Duncan Skehens
Lansons Communications
020 7490 8828
chantalh@lansons.com / jenniferc@lansons.com / duncans@lansons.com

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2009 was $3.9 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil. 

For more information, visit http://www.experianplc.com.

Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.