Boston, Mass., June 8, 2010 — Experian® QAS®, a leading provider of address verification software and services, today announced that Con Edison purchased QAS Pro and QAS Batch to improve address quality. The products are expected to reduce returned mail and postage costs.
“We spend millions of dollars every year on mailings,” said Robin Segur, manager of credit and collections and customer service operations at Con Edison. “Even though we have service addresses standardized in our system, we are seeing a growing number of returned mail each month because customers’ mailing addresses are incorrect. We expect the new software to correct our addresses, allowing invoices and notices to reach our customers.”
QAS Pro will be rolled out in all three of Con Edison’s call centers to ensure accurate account setup and address changes in real time. QAS Batch will be used in back-office operations to clean existing address data.
Con Edison joins a growing number of utilities using address verification from Experian QAS. These utilities include Sarasota County Utilities, Orange County Utilities Department and Miami-Dade Water & Sewer Department.
“Utilities are often plagued by poor mailing address data,” said Joel Curry, chief operating officer, Experian QAS. “If an accurate mailing address is not available, utilities can face large amounts of return mail and customer service complaints. By simply ensuring the accuracy of a mailing address before it enters a database, utilities can avoid these problems.”
About Experian QAS
Experian QAS is an address data quality software pioneer. The company’s products capture, validate, cleanse, standardize and enrich customer contact information. Experian QAS provides data validation software and services to more than 10,000 customers worldwide in retail, education, health care, insurance, finance, government and other sectors. The company was established in 1990 and has offices throughout the United States, Europe and Asia Pacific. For more information, visit http://www.qas.com.
About Experian Marketing Services
Experian Marketing Services delivers best-in-breed data, analytics and platforms into multiple regions around the globe. It is focused on helping marketers more effectively target and engage their best customers through email, digital advertising, customer data management, customer and competitive insight, data enrichment and list rental, modeling and analytics, and strategic consulting. Through these capabilities, Experian Marketing Services enables organizations to encourage brand advocacy, create measurable return on investment and significantly improve the lifetime value of their customers.
Experian QAS Public Relations
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Experian is the leading global information services company, providing data and analytical tools to clients in more than 90 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2010, was $3.9 billion. Experian employs approximately 15,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil.
For more information, visit http://www.experianplc.com.
Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.