BMW Financial Services Selects Experian For Collections Management In Germany

Experian®, the global information services company, today announced that BMW Financial Services will roll-out its Tallyman collection management system in Germany.

Commencing the deployment in Germany, Tallyman shall enable BMW Financial Services Germany  to improve profits and increase working capital by reducing debt write-offs and having less cash locked up in outstanding debt.

The system, which is a key component of Experian’s Debt Collection and Recovery Suite, will identify customers who have fallen behind on their loan and lease repayments and flag up those who might be facing financial difficulties. As a result, BMW Financial Services Germany will be able to extend it´s pro-active approach to customer management across the complete collection lifecycle – from pre-delinquent, delinquent to recoveries stages.

Tallyman automates the collections process by consolidating all customer communications relating to payment arrears, including phone calls, emails, letters and faxes, into a single database. By segmenting those individuals in arrears and attaching risk scores to new and existing customers, the software helps identify those customers at most risk of defaulting.  This will further enhance BMW Financial Services Germany’s existing processes by helping it to treat each customer segment with the most appropriate action.

John Conway, COO at BMW Financial Services Germany, said: “Having reviewed the system, Tallyman is the leading debt management system on the market.  By using Tallyman, BMW Financial Services Germany is in an excellent position to more effectively manage customers in arrears with a goal to rehabilitating them and recovering outstanding debts. Combined with Experian’s pan-European resources and support capabilities, Tallyman proved to be our best choice.”

David Groom, Managing Director for Experian´s Decision Analytics division in EMEA&I, said: “Tallyman deployments deliver a rapid return on investment, which in today’s climate is an incredibly powerful proposition. Experian’s collections services and tools provide organisations with the critical insight to help them get a complete view on each customer’s ability to pay. As a result, individual collections strategies can be tailored to each debtor’s circumstances to improve returns and enable the lender to deal with them fairly.”  

For further information on the press release please contact:
Beatriz Sanjuan, Media Relations Experian Decision Analytics EMEA
Tel: +34 617 390 451