Mondial Assistance Rolls Out Experian QAS Software Across U.S. Operations

Mondial Assistance Rolls Out Experian QAS Software Across U.S. Operations

Insurance company uses address verification in call centers to improve customer service and overall efficiency

Boston, Mass., Dec. 9, 2008 — Experian® QAS®, the pioneer of customer data quality software and services, today announced that Mondial Assistance, a global leader in specialty insurance and emergency assistance services, has rolled out QAS Pro address verification software across its U.S. operations to improve customer service and operational efficiency. QAS Pro verifies all addresses collected at Mondial Assistance’s call center to reduce postal costs, ensure accurate contact details and comply with insurance regulations.

QAS Pro allows employees to verify addresses easily as part of their normal routine, because the technology is integrated directly into Mondial Assistance’s PeopleSoft application. “Whether our employees are selling travel policies, processing travel claims or providing support services, customer addresses are being verified to improve our operational efficiency,” stated Paul Hampton, Manager of Application Administration for Mondial Assistance. The software also adds the “plus four” to the ZIP Code™, decreasing both document delivery time and expenses for Mondial Assistance.

“We recently changed over to a Linux platform, which our old data quality provider did not support,” said Hampton. As a result, the decision was made to try QAS. With only minor code changes and a project that lasted about a week, Mondial Assistance was able to get QAS Pro fully integrated and running. 

“The QAS products work better than our old software by resolving more addresses in a faster time frame. The project has been a clear win for us,” said Hampton.

Mondial Assistance also purchased QAS MatchIT to identify and eliminate duplicate records. With many customers who provide travel and back-up addresses, this de-duplication effort is critical for matching customers to their primary address to ensure bill delivery. 

“It is not unusual for insurance companies to be weighed down with address problems, the ramifications of which can mean reduced efficiency and policy retention concerns,” said Joel Curry, Chief Operations Officer, Experian QAS. “In these challenging economic times, organizations cannot afford to waste resources or jeopardize customer relationships because of bad contact data.”

About Mondial Assistance
Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world’s population or about 250 million people are served by Mondial Assistance businesses around the globe. In the Unites States, Mondial Assistance is best known for its Access America brand of travel insurance and assistance services. Access America plans are sold in all 50 states by the finest travel agencies and suppliers. As one of 29 business units, the U.S. operation also serves major health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. For more information please visit:

About Experian QAS
Experian QAS is an address data quality software pioneer. The company’s products capture, validate, cleanse, standardize and enrich customer contact information. Experian QAS provides data validation software and services to more than 10,000 customers worldwide in retail, education, health care, insurance, finance, government and other sectors. The company was established in 1990 and has offices throughout the United States, Europe and Asia Pacific. For more information, visit

About Experian
Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.

Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organizations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.

For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organizations from financial services, retail and catalog, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Experian has corporate headquarters in Dublin, Ireland, and has operational headquarters in Costa Mesa, Calif., and Nottingham, UK. The Group employs approximately 15,500 people in 38 countries worldwide, supporting clients in more than 65 countries around the world. Continuing sales for the year ended March 31, 2008, were in excess of $4 billion.

For more information, visit

Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc.

Other product and company names mentioned herein may be the trademarks of their respective owners.

Erin Corpening
Experian QAS
1 888 322 6201 Telephone Email

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