Experian nominated for prestigious customer service award

News release

Natalie Hale
Press Relations Executive, Corporate
+44 (0) 115 934 4486 Tel
natalie.hale@uk.experian.com Email

Experian nominated for prestigious customer service award

Nottingham-based Consumer Operations & CreditExpert teams make the final

Nottingham, UK, 9 June 2008 - Experian®, the global information services company, is pleased to announce that two of its Nottingham-based customer service officers and its CreditExpert customer contact centre have been nominated as finalists in The National Customer Service Awards. 

The prestigious National Customer Service Awards celebrate the effect and impact of excellent customer service on consumers and businesses.


Emma Birtles and Lauren Mitchell, customer service officers for the company’s Consumer Operations centre based at Lambert House, will represent Experian in the final against a host of companies, including Vodafone, HBOS, and Norwich Union. 

Lauren is nominated for the ‘ICS Frontline Customer Service Professional’ award while Emma is in the ‘Customer Service Newcomer of the Year’ category.  The pair will be required to complete a 15-minute presentation to a panel of judges in London, before attending a gala dinner in September to find out if they have won.


In addition to the two individual nominations for Consumer Operations, their colleagues in CreditExpert, based at Lambert House, have also been announced as finalists for the Customer Service Contact Centre of the Year award. 

Marie Rowney, Experian’s Director Consumer Operations, said: " This is a fabulous achievement for Experian and it demonstrates the level of investment we make in providing exceptional service for our customers. Emma and Lauren are both great ambassadors for Experian and I know they are very proud to be representing us.  Combined with CreditExpert’s nomination, it promises to be an exciting evening in September.”



For more information, visit the Group’s website on www.experiangroup.com.

The word ‘Experian’ is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.