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New research outlines the challenges consumers face when trying to access credit, how the financial services industry can increase financial inclusion and score 96 percent of applicants
Costa Mesa, Calif., Jan. 12, 2022 - Nearly 106 million U.S. consumers are unable to secure credit at mainstream rates either because they are credit invisible, unscoreable by conventional credit scores, or have a subprime or below credit score according to new research released today by Experian® and Oliver Wyman. The research shows that by using expanded data sets such as rental payments, trended data, utility information and more, and advanced analytics in their decisioning, lenders can improve access to credit for nearly 50 million credit invisible and unscoreable consumers, as well as millions of consumers currently considered subprime.
“We are committed to providing lenders with the right tools and insights to drive financial inclusion and have seen significant progress in recent years with many leading lenders leveraging expanded Fair Credit Reporting Act regulated data and advanced analytics,” said Greg Wright, Chief Product Officer and Executive Vice President at Experian Consumer Information Services. “Yet, as an industry, we can and must do better to ensure more consumers can access financial services at affordable rates. While the findings show we are moving in the right direction, financial access depends on complete industry adoption of new data and insights as well as business practices that proactively address the historical gap that’s existed in serving more consumers.”
Access to fair and affordable credit can help consumers get a college degree, buy a car or home, start or expand a business and ultimately help establish careers, build wealth and achieve greater financial success. Yet, in Financial Inclusion and Access to Credit, Experian and Oliver Wyman find 42 percent of the adult population lacks a conventional credit score in the range that would typically enable access to credit at mainstream rates.
Additional key findings include:
The report shows lenders can expand access to credit for currently underserved consumers by increasing the number of consumers they can assess and by improving their ability to identify the true credit quality of borrowers. Leveraging expanded data, or nontraditional credit data, and advanced analytics can help lenders achieve both.
According to Experian’s research, when advanced analytics and machine learning are combined with expanded data sets as they are with Experian’s Lift Premium™ score, 96 percent of applicants can be scored, including an estimated 65 percent of the credit invisible population and the entire conventionally unscoreable population. This is significantly greater than the 81 percent of consumers that can be scored by conventional scores. In addition, 6 million consumers whose conventional scores are subprime could be upgraded to near-prime or above based on the expanded data used in the score.
“Now is the time to begin leveraging sophisticated tools like Experian Lift Premium™ to ensure all consumers can get the credit they deserve,” added Wright.
The report also points to increased opportunities to further drive financial inclusion with expanded data sets, including utility payments, rental payments, consumer permissioned data and bank account data. One example noted is Experian Boost™. Since launching in 2019, nearly 9 million consumers have enrolled in Experian Boost to improve their credit scores by adding their on-time cell phone, utility and video streaming service payments directly to their Experian credit file.
Lenders increasingly can utilize not only their own relationship banking data, but consumer-permissioned data from other financial accounts to improve their credit decisions. The use of consumer-permissioned data in underwriting, once the exclusive province of fintech disruptors, is expanding among mainstream lenders.
“Responsibly expanding access to credit is both an untapped business opportunity, and a chance to have positive social impact in our communities and with historically disadvantaged groups,” said Mike Hepinstall partner at Oliver Wyman. “Better identifying and serving creditworthy customers is an opportunity to grow while doing good.”
For more information and to download the complete report, please visit: https://us-go.experian.com/driving-growth-with-greater-credit-access-white-paper?cmpid=pr-release
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
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About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.
 Results may vary. Some may not see improved scores or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost.
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