Our Approach

Our sustainable business strategy aligns with and supports our purpose and business model, helping us add value for our stakeholders. It sets out our approach to our most material environmental, social and governance (ESG) opportunities and risks.

Experian's sustainable business strategy

Our goals

Improving financial health for all:

  • Reach 100m people through social innovation products by 2025 (starting from 2013)
  • Connect with 100 million people through our United for Financial Health programme by 2024 (starting from 2020)


  • Increase the proportion of women in our executive committee and direct reports to 30%, in our senior leaders to 40%, in our mid-level leaders to 42%, and in our total workforce to 47% by 2024.


  • Become carbon neutral in our own operations* by 2030
    • Science-based target:
    • Scope1 and 2 (1.5°C scenario): Reduce absolute Scope 1 and 2 emissions by 50% by 2030 (from 2019)
    • Scope 3 (2°C scenario): Reduce Scope 3 emissions from Purchased Goods and Services. Business Travel, and Fuel-and-energy-related activities** by 15% by 2030 (from 2019) 
  • Offset 100% of our Scope 1 and 2 emissions by 2025*


Our sustainable business strategy is informed by an assessment of our most material ESG issues, based on consultation with senior leaders who represent different functions and regions across the business. Regular engagement with investors and other stakeholders helps us refine our priorities. 

We can add the most value to society by improving financial health for all, and we have made this our sustainable business strategic priority. Helping people improve their financial health enables them to get fairer access to credit and the essentials they need to transform their lives – from having a home or building their business to paying for education and healthcare. This in turn drives social and economic development, contributing to three of the United Nations  Sustainable Development Goals, which include helping to lift people out of poverty. 

Our focus on improving financial health also supports the long-term success of our business by strengthening our reputation and stakeholder relationships, driving innovation, generating new revenue streams, and creating potential new consumers for us and our clients by increasing financial inclusion. 

Delivering these positive impacts for society and our business depends on our ability to access and use data from individuals and businesses around the world. Treating that
data with respect is essential to maintain trust – and failure to keep it secure is one of our biggest business and ESG risks.

One of our core beliefs is that how we work is as important as what we do, and our strategy is built on a strong culture of corporate responsibility. We aim to inspire and  support our people by embracing and developing diverse talent, and creating an inclusive working environment. We are committed to working with integrity, and we strive to do our part to protect the environment and tackle climate change. This responsible culture also helps us recruit and retain people with the expertise and experience we need to grow our business and meet our sustainable business goals.


* Includes all Scope 1 and 2 emissions, as well as Scope 3 emissions from Purchased Goods and Services, Business Travel, and Fuel-and-energy-related activities (which represent 83% of our baseline emissions in Scope 3). This is aligned with the boundaries covered by our science-based target approved by the Science Based Target initiative. Once emission reductions have been achieved in line with our science-based target, Experian will offset the remaining emissions within the boundaries of our science-based target to achieve carbon neutrality by 2030.
** Also known as ‘well-to-tank’, is an average of all the greenhouse gas emissions released into the atmosphere from the production, processing and delivery of a fuel or energy.