Our Approach

Our sustainable business strategy aligns with and supports our purpose and business model, helping us add value for our stakeholders. It sets out our approach to our most material environmental, social and governance (ESG) opportunities and risks.

Experian's sustainable business strategy

Our goals

Improving financial health for all:

  • Reach 100m people through social innovation products by 2025 (from 2013)
  • Reach 100 million people through United for Financial Health by 2024 (from 2020)


  • By 2024 increase the proportion of women in our executive committee and direct reports to 30%, in our senior leaders to 40%, in our mid-level leaders to 42%, and in our total workforce to 47%.


  • Become carbon neutral* by 2030
  • By 2030 cut Scope 1 and 2 emissions by 50% and Scope 3 emissions by 15%
  • Carbon offset scope 1 and 2 emissions gradually over the 5 years to 2025

Improving financial health is how we can make the biggest difference to society by raising standards of living, tackling inequalities and contributing to the United Nations Sustainable Development Goals (SDGs). The economic fallout of COVID-19 has further underlined this as a priority, exacerbating underlying financial issues for already marginalised groups in society.

We use our core and Social Innovation products, harness the passion and expertise of our people, and donate some of our profits to improve financial health for people around the world. Through our data and analytics, we give lenders the information they need to offer fairer access to credit that enables people to get the essentials they need to transform their lives – from homes and healthcare, to education and entrepreneurship. We go further by increasing access to financial services, and empowering people to understand and manage their finances and protect themselves from fraud.

Improving financial health also supports the long-term success of our business by strengthening our reputation and stakeholder relationships, driving innovation, generating new revenue streams, and creating potential new customers for us and our clients by increasing financial inclusion.

How we work is as important as what we do. We are entrusted with data on 1.3 billion people and 166 million businesses worldwide. Treating that data with respect is essential to maintain trust. Keeping it secure is our first priority, and failure to do so is our biggest ESG risk and one of our principal business risks. We must also protect the privacy of the data we hold and keep the information we have on individuals and businesses as up-to-date and accurate as possible.

Our strategy is built on a strong culture of corporate responsibility. We aim to inspire and support our people by embracing and developing diverse talent, and creating an inclusive working environment. We are committed to working with integrity, always, and we strive to do our part to tackle climate change and protect the environment.

This responsible culture also helps us recruit and retain people with the expertise and experience we need to grow our business and meet our sustainable business goals.

* Includes all scope 1 and 2 emissions, plus within scope 3 the categories of ‘purchased goods & services’, ‘business travel’ and ‘well to tank’ (which represent 83% of our baseline emissions in scope 3). This is aligned with the emissions covered by our science-based target approved by the SBTi.