Objectives for year ending March 2010
Our strategic objectives have been defined again under the three headings related to the CR strategy:
Embedding CR
- By 2011 further embed SEE risks in the risk process and ensure each business unit is addressing them in their risk register.
- Express SEE risks and opportunities, challenges and achievements more explicitly and communicate these to employees.
Supporting social and environmental innovation
- Build SEE opportunity reviews into product development processes in at least one region during 2009.
- Continue to provide funding for Big Ideas and publicise the programme internally.
Focusing the community programme
- Evolve the community focus to include an element of sustainability for communities and spend at least 75% of central community funds on this focus.
We are also working towards targets around our six key responsibilities:
| Responsibility | Objective |
|---|
| Data |
Standardise our secure product and service code development with increased focus on application security training, awareness, and certifications. Push forward global programs to model security threats to our products and proactively address security improvements. |
| Products and Services |
Develop a benchmark to gauge satisfaction among consumers and better understand how we can meet their needs, beginning with a programme to cover consumer focused products in the US and expanding globally if successful. |
| Consumers |
Formalise a global network of consumer representatives and work collaboratively to share best practice and create globally useful resources to address consumer education. |
| Workplace |
Engage our people in active communications focused on our CR programme to enable them to understand its scope and impact, help them recognise how CR is embedded in the way we do business, what they can do to contribute and what channels to use |
| Environment |
To achieve a 5% reduction in utility energy consumption (normalised per $1,000 of sales) over the next three years and ensure quarterly energy and travel data is received from all regions. |
| Communities |
Define, agree and implement a global policy and strategy on employee workplace volunteering, enabling Experian to define quantitative global targets for improving the proportion of employees involved by March 2010. |