Our Annual Report includes two CR KPIs: our degree of employee engagement and our carbon footprint.
Our environmental policy was endorsed by the board in 2009 and states that we intend to reduce impacts. We have set global objectives to achieve an overall reduction in our carbon footprint over the next three years, from April 2009.
Employee engagement was up by 3% when we surveyed in January 2009. Engagement is partly affected by the extent to which our employees believe in the company and the way it operates.
Carbon Footprint

- Buildings

- Transport
Where emissions factors have changed, we have applied the most recent factors retrospectively
Data in respect of air travel was included for the first time in 2007
2009 data reflects improved measurement and estimation processes which it has not been possible to apply to previous years’ data, consequently 2009 is not directly comparable to previous years
See the full CR report for details and calculation methods at
www.experiancrreport.com
Employee Engagement
Percentage score calculated by the degree of positive response to a specified range of questions
Score for 2007 is an amalgamation of regional surveys conducted over a two-year period
No comparative data is available for Latin America for previous years